Cancellation & Refund Policy
Last Updated: February 2026
Our Commitment
At Coral AI, we stand behind the quality and performance of our product. This Cancellation & Refund Policy outlines the terms under which customers can request refunds or cancel their purchases.
Since Coral AI is a digital software product with instant delivery and license activation, we have specific guidelines to ensure fairness for both customers and our development team.
💰 24-Hour Money Back Guarantee
If you're not satisfied with Coral AI, request a full refund within 24 hours of purchase - no questions asked!
Refund Eligibility
Customers are eligible for a full refund under the following conditions:
✅ Valid Refund Reasons
- •Technical Issues: The software fails to install, activate, or run on your Windows 10/11 (64-bit) system despite meeting all system requirements.
- •License Activation Errors: Your license key does not activate even after following the correct installation steps, and our support team cannot resolve it within 24 hours.
- •Performance Issues: The AI assistant crashes repeatedly, becomes unresponsive, or fails to perform basic advertised features (voice control, system operations, etc.) despite troubleshooting.
- •Duplicate Payment: You were charged twice for the same purchase due to a payment gateway error, and we will refund the duplicate amount immediately.
- •Fraudulent Transaction: If you report unauthorized use of your payment method within 24 hours of the transaction, we will investigate and process a refund if verified.
❌ Non-Refundable Cases
- •"Change of mind" or "I no longer want this" requests after the license has been delivered and activated.
- •Buyer's remorse, personal preference, or dissatisfaction with features that were clearly mentioned on our website.
- •Failure to meet system requirements (Windows 10/11, 64-bit, microphone, internet) mentioned on the product page.
- •User error, incorrect installation, or ignoring provided setup instructions without contacting support.
- •Requests made after 24 hours from the time of purchase (unless exceptional circumstances).
Refund Request Timeline
To request a refund, you must contact our support team within 24 hours of your purchase. This strict timeline exists because:
- Digital products are delivered instantly (no physical return possible)
- License keys are tied to your device and activated immediately
- We need time to verify technical issues and provide support
⏰ Important Deadline:
Refund requests submitted after 24 hours will be evaluated on a case-by-case basis and are not guaranteed. Exceptions may be made for critical technical failures or extraordinary circumstances.
How to Request a Refund
If you believe you qualify for a refund based on the criteria above, follow these steps:
Contact Support
Reach out via WhatsApp (+91 9769775070) or submit a support ticket with your issue.
Provide Details
Include your transaction ID, license key, description of the issue, and screenshots/error logs if possible.
Verification
Our team will verify the issue, attempt troubleshooting, and approve/reject the refund within 24 hours.
📧 Required Information:
- Full Name and Email/Phone used during purchase
- Razorpay Transaction ID or Payment Receipt
- License Key (if received)
- Detailed description of the technical issue
- Screenshots or error messages (if applicable)
Refund Processing Time
Once your refund request is approved, the processing timeline is as follows:
Refund Processing Steps:
- Approval Notification: You will receive a confirmation email/WhatsApp message within 24 hours of your request.
- Refund Initiation: We will initiate the refund through Razorpay within 24 hours of approval.
- Bank/UPI Credit: The amount will be credited to your original payment method (UPI, Card, Net Banking) within 3-4 business days, depending on your bank's processing time.
⚠️ Note:
Bank processing times are beyond our control. If you don't receive your refund within 5 business days, please check with your bank or contact us for a refund reference number (ARN) to track the transaction.
Cancellation Policy
Since Coral AI is a digital product with instant delivery, order cancellation is not possible once the license key has been generated and delivered. However:
- If your payment was successful but you haven't received your license key yet, contact us immediately to cancel the order before delivery.
- If you accidentally purchased the wrong plan (Basic instead of Pro or vice versa), contact us within 24 hours for a plan upgrade/downgrade adjustment.
Trial Plan Policy
Coral AI offers a free trial period (typically 3 days) for new users to experience the software before purchasing. The following terms apply to trial users:
- Trial is completely free — no payment or credit card information is required to start a trial.
- Free trial provides Pro-level access including Active Vision System, Persistent Memory, Research Agent, and more for 3 days.
- Trial licenses expire automatically after the trial period. No refund applies as no payment is made.
- Each email address is eligible for only one free trial. Multiple trial activations on the same email are not permitted.
- After trial expiry, users can upgrade to any paid plan. The same license key will be reactivated upon payment — no new key required.
Need to Request a Refund?
Our support team is here to help. Contact us within 24 hours of purchase to resolve your issue.
Developed by KUNDAN KUMAR • India